All Jewellery on the site is non-refundable unless item is damaged or malfunctioned. Rings and necklaces are exchangeable within 15 days of purchase. If you are unsure of your ring size before purchasing, I would recommend visiting a local jewellers to get your finger sized professionally or checking out my finger measurement guide here.
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Return shipping cost: The buyer is responsible for return shipping costs. If returning items over £50, I would recommend sending item with special delivery or 1st class, signed for for items under £50. Exchangeable items do not include earrings for hygienic purposes.
Postage and packaging
Custom orders: Please allow a month to receive a custom order. If you have any queries, don’t hesitate to drop me an email @firstname.lastname@example.org
Time Frame: I always aim to send an order as soon as it’s ready, this will usually happen within 3 days of purchase. Depending on the item, it may take up to a week until it’s sent.
Complimentary polishing service: All of my clients receive one free polishing service per year. The service is free of charge, but clients are responsible for postage costs.